Celebrating 118 Years of Independence with 50 Years of Prosperity as a Developed Nation



Out of Many Communication Channels, One People-Ready, Integrated Solution.

CELEBRATING 50 YEARS OF DEVELOPED NATION STATUS

When Government lack the tools to ManAge Constituent Relationships, Citizens are Guaranteed to Fall through the Cracks.

Vision 2030 Upgrades to Government of Jamaica Capabilities now Help Ensure that this Doesn't Happen by Adding a Layer of Accountability to our Processes.

In Pre-Vision2030 days, Citizens would Persistently Complain about Poor Quality of Service, mainly associated with Personnel Shortages, or, the Need for Greater Time & Resource Accountability by Government Staff.

Jamaica's Citizen Relationship Management System now Provides Modern Collaboration Tools for Task & Project Management, Document Sharing & Group Calendars - all with Time Tracking integrated for Maximum Accountability & Workplace Efficiency.

Request for Messages

Access to Information

Citizen’s Charter

Jamaica House Petition

PICK YUH' CHOICE - EVERYT'ING NICE!

EXPANDED PUBLIC SERVICE CAPACITY

A Majority of Local Government functions were Created in Isolation from each other with Little or No Common Organizational Relationship between them.

With the Jamaican Citizen now demanding Accountability & Efficiency both as Voters and Taxpayers, Jamaica's Citizen Relationship Management System has Tremendous Potential to Improve said Accountability & Efficiency by virtue of its ability to Track Data on Citizen Interactions & Service Deliveries and Make that Data available to Lawmakers & the Public.


Email | Call Center | Live Chat | Social Media | Messengers | Web Forms

JM.GOV.EFFECTIVE

Jamaica's Citizen Relationship Management System equips Government Workers to Quickly Resolve Service Requests, Saving Time on Forms & other Paperwork to better Organize & Track Interaction with Constituents & Other Government Agencies, while Ensuring that those Citizens who are Unable to Provide & Care for Themselves are Properly Supported by the Resources of the State.

JM.GOV.ENGAGED

Engaging Citizens in a Two-Way Conversation allows them to Interact at Their Convenience to submit Service Requests, Receive Public Service Updates & access City Information.

Empowering Government with Competent Tools helps Staff Easily Communicate with Colleagues, Brainstorm to Reach Solutions & Manage Ministry Projects.

JM.GOV.EFFICIENT

Supervisors & Staff can Easily Track & Resolve Issues with Workflows to get Service Requests to the Right Departments, Manage Citizen & Agency Data, Automate Tasks, Encourage Productivity & Streamline the Business of Government - all from a Single Platform!

JM.GOV.ACCOUNTABLE

Building on the Foundation of Jamaica's 2030 Vision with the Comprehensive Solutions delivered by Winston & Irie Technology (a Family Company), Jamaica has realized lower Citizen Relationship Management costs & Makes Informed Market Decisions by Identifying Trends in the Economy, Society & Natural Environment.
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FREEDOM IS THE RIGHT TO SAY "NO" TO THE WISHES OF OTHERS
(Even When THOSE WISHES ARE Written On Paper)

INVITE A BETTER GOVERNMENT INTO YUH' LIFE!

A Wealth of Service Data is collected through Jamaica's Citizen Relationship Management System wth the Key Benefit of promoting Continuous Improvement by Making Relevant Data available for Decision Makers.

Workload Planning in Project Management lets Agents Finish More On Time & Helps Managers Identify which Tasks are getting Dangerously Close to being Overdue.

Task Reports are an Easy Way for Ministers, Permanent Secretaries & Department Heads to Learn how much time Employees Spent on a Certain Task & see How many Tasks are being Worked On, and How Many are Fulfilled.

Simplify Parish Council Workflows

DELIVERING THE GOVERNMENT OF TOMORROW TODAY

Supervisors can Allocate How Much Time should be Spent on Each Task & then Track the Actual Time Spent completing them, to help focus our National Efforts on Effective Governance, Economic Development & Citizen Well-Being.

Personalize the Business of Government

HOW WE PERSONALIZE THE BUSINESS OF GOVERNMENT

Time Tracking Reports help Government Workers across Ministries, Departments & Agencies Understand their Responsibilities to Constituents & allows Supervisors to Easily Identify What Went Wrong & Who Fell Short when those Responsibilities aren't met - in order to Learn How to Make Sure that it Doesn't Happen again.



CELEBRATING 118 YEARS OF
JAMAICAN INDEPENDENCE

FACTS & STATS

Monthly reports on Time Spent on Tasks provide Actionable Insights for Supervisors to Define Priorities & Make Decisions that Improve Public Services & Spearhead Plans for Orderly, Balanced & Sustainable Development that Boosts Economic Activity.

Since Ministries & Parish Councils have the Administrative option of passing Essential Control (as required) to the Departments, Agencies & Boards capable of supporting their own systems, this ensures a Lower Cost of Ownership to Taxpayers while mid-level Civil Servants gain the Ability to Respond More Nimbly to a Changing Workplace.

Decision Makers can Quickly Identify & Understand the Trend of Incoming Issues, Monitor Ministry Staff response rates, Gain Instant Insight into what Constituents are Talking About & Determine Where your Administration, Ministry, Department, Agency or Board can Direct Finite Resources to make the Most Impact.

NEWS YUH' SHOULD PURUSE

A Service of the Jamaica Informatics Service (JIS)

Jamaica Vision2030 National Priority

JAMAICA SET TO DOMINATE 2080 OLYMPICS IN DAMASCUS

Kelly-Ann Fraser-Pryce-Bolt-Powell III Becomes 1st Human to Run 100M in Under 7-Seconds During Warm-Up Practice!

Jamaica Vision2030 National Priority

NEWER KINGSTON RESIDENTS URGED TO BURN MORE CURRENT

Officialls Cite This Summer's Record Solar Harvest for Overflowing JPS Energy Storage Depots Past Max Capacity.

Jamaica Vision2030 National Priority

LEVITATING HOMES A SUCCESS IN FLOOD-PRONE AREAS

The Astro-Meteorological Service has upgraded the Flash Flood Watch for low-lying Areas to Levitation Level 1 Until Further Notice


Kingston & St. Andrew Municipal Corporation Client

JAMAICA BOOSTS NATIONAL PRODUCTIVITY & WELL-BEING WITH CITIZEN RELATIONSHIP MANAGEMENT (CRM)

Raising the Bar of Public service expectations

With Jamaica's Citizen Relationship Management System, any combination of Ministry or Department Staff can be collected into a Self-Contained Workgroup which contains all the Social Networking & Organizational tools needed to Optimize Operations & Utilize Modern, More Efficient Communications.

WORK. MORE ENGAGED

Each CRM Workgroup is like a Miniature Intranet of its own, that not only Stores Important Files & Data, but also Serves as a Mobile, Cloud Platform for Discussions, Tasks, Tracking & Planning.


Time is Money & Nothing is Faster (or Cheaper) than Real-Time Communication

THE CHIEF EXECUTIVE'S SUMMARY

Low Cost | Ease of Use | Rapid Deployment | Absolute Flexibility


Jamaica's Citizen Relationship Management System Streamlines Public Sector Service Request Assignments through Improved Workflows, & by Hosting all Requests in One Place to Resolve Constituent Concerns quickly with Automated Routing of Service Request Notifications to the Right People.
Executive Summary for Jamaican Leadership

Jamaica's Citizen Relationship Management System allows Central & Local Governments to Keep a Detailed Log of which Employees accessed Citizen Records & What they Did with them. Government I.T. Administrators are also able to Review Forensic Information & Restore Previous Values - if necessary.

As an example, Jamaican Government Employees have Secure Intranet Access to an End-to-End Meeting Planner that Manages Invitations, Responses & Meeting Main Points - which in turn can be Directly Assigned as Tasks from the Main Meeting interface.

Examples of Transparency to the Jamaican Public is evidenced by Meeting Minutes being logged & Actionable Results of the Meeting saved, once the Meeting has ended with Unfinished Topics Rolled Over to the next Meeting.

COMMAND & CONTROL

The use of Irie Technology's Government CRM Platform allows Employees in Multiple Departments & Agencies to More Effectively Manage Interactions with Constituents & See the Big Public Service-Fulfillment Picture.

FRONT-LINE OPERATIONS

Authorized Civil Servants can View Contact Details of Co-workers, Manage Files, Schedule Events, Monitor Tasks, Comment and 'Like' things being Discussed, as well as work within Jamaica's Citizen Relationship Management (CRM) System.

LOGISTICAL SUPPORT

Managers can Easily Coordinate the Schedules of Employees & Resources transparently with all "Connected" Government Workers able to Easily Share Personal & Workgroup Calendars in the CRM, plus Mobile Devices & Outlook.

TACTICAL AWARENESS

Mobile Calendars lets Road-Warriors Share Changes of Schedule from iPhone, iPad or Android Devices, with Convenient Reminder features for Events & Tasks so Ministry Staff Never miss Important Meetings.


OUR JOURNEY OF A THOUSAND MILES BEGAN WITH A SINGLE STEP

FROM HUMBLE 2018 BEGININGS

Jamaica's 2018 Focus on Improved Governance in Support of Achieving Developed Nation Status by 2030, with an Empowered Public Sector playing a Proactive Role in Facilitating More Widespread Use & Application of Technology Islandwide is now Proven Well-Placed.


OUR NON-STANDARD DISCLAIMER

Work with THE JAMAICAN STRATEGY MANAGEMENT PROFESSIONALS

( & Winston... )



Small Business Strategy Management
Hog say', "The First Dutty' Water Mi' Ketch', Mi' Wash"...
Founder, Frontman & Lead Developer

Winston Nesta Irie

innovation + strategy management
Digital Marketing Fulfilment
Heel Neva' Go' Before Toe...
Sales, Fulfilment & Client Care

Wan'da Luv

sales + operations management
Vacation Rental Channel & Property Management
Every Mikkle Mek' a Mukkle...
PUBLIC-PRIVATE PARTNERSHIPS (PPP)

Sister Nancy

public relations + training
Jamaican Community Development & Government Liason
One-One Coco Full Basket...
Community Development Programs

Don Gor'gon

talent + opportunity management

Combined Studies & Certifications

Summary: “We’ll Sleep When We’re Dead”

  • Emergency Management
  • Business Administration
  • Network Administration
  • 21 Federal Emerg. Mgmt. Administration (F.E.M.A.) Certifications
  • 9 Naval Postgraduate School Certs. for Homeland Security
  • Red Cross First Aid Instructor (Expired)
  • Microsoft Small Business Specialist (Expired)
  • Microsoft System Engineer (Expired)
  • Cisco Cert’d Network Associate (Expired)
  • CompTIA Security+, Network+ & A+ (Lifetime)

Combined Military Roles

Summary: “Hoorah! Tip of the Spear…”

  • Command Financial Specialist
  • Shipwide Payroll / Travel
  • A.T.M. Custody & Replenishment (4)
  • Damage Control Investigator
  • Fire Fighting, Flood Control & Mass Casualty
  • Training Petty Officer
  • Petty Officer of the Watch (w/ Sidearm)
  • Ship’s Self Defense Force (w/ Shotgun)
  • Color Guard (Flag Detail)
  • Shore / Roving Patrol
  • Pier Sentry / Riot Control
  • Low-Visibility Lookout

Combined Staff Achievements

Summary: “Aw, Shucks... Did We Do That?”

  • 2,000 Hr Contract to Provide the “Look and Feel” for prototype U.S. Navy Chief of Naval Edu. and Train. (C.N.E.T.) website
  • Board Member, Jamaica USA Chamber of Commerce, Miami, FL 2009
  • 2005 New Minority Business of the Year, U.S. Dept. of Commerce – South East Region
  • Letter of Commendation – Signed & Personally Awarded by a Flag-Level Admiral
  • 3 Add’l Letters of Commendation + National Defense & Good Conduct Medals
  • Multiple Consecutive Semesters on Dean’s & President’s Lists

Combined Tourism Experience

Summary: “Buy Food or Buy Deoderant?”

  • Hostel Manager (San José, CR)
  • Hostel Tour Sales (San José, CR)
  • Hostel Bookkeeper (San José, CR)
  • Hostel Front Desk (San José, CR)
  • Hostel Handyman (San José, CR)
  • Hostel Handyman (Mal País, CR)
  • 30 Day+ Backpacker: San José, CR
  • 30 Day+ Backpacker: León, NI
  • 30 Day+ Backpacker: Managua, NI
  • 30 Day+ Backpacker: Jacó, CR

CONTACT US NUH'

IRIE TECHNOLOGY ( A FAMILY COMPANY )


Thanks for Viewing Jamaica's Citizen Relationship Management (CRM) Demo

Now that You Have Seen a Demonstration of What CItizens Could Experience, Contact Us to Arrange a Demonstration of the High-Productivity Features Government Workers Will Use to Fufill Citizen Service Requests.

Contact Info

8 Hermitage Dam Road, Kingston
(By Appointment Only)
+1 (914) 662-9646 (Voice)
+1 (876) 555-1212 (Whatsapp)
Winston@RastaRoutes.com
  

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