Celebrating 118 Years of Independence with 50 Years of Prosperity as a Developed Nation
Out of Many Communication Channels, One People-Ready, Integrated Solution.
In Pre-Vision2030 days, Citizens would Persistently Complain about Poor Quality of Service, mainly associated with Personnel Shortages, or, the Need for Greater Time & Resource Accountability by Government Staff.
Jamaica's Citizen Relationship Management System now Provides Modern Collaboration Tools for Task & Project Management, Document Sharing & Group Calendars - all with Time Tracking integrated for Maximum Accountability & Workplace Efficiency.
A Majority of Local Government functions were Created in Isolation from each other with Little or No Common Organizational Relationship between them.
With the Jamaican Citizen now demanding Accountability & Efficiency both as Voters and Taxpayers, Jamaica's Citizen Relationship Management System has Tremendous Potential to Improve said Accountability & Efficiency by virtue of its ability to Track Data on Citizen Interactions & Service Deliveries and Make that Data available to Lawmakers & the Public.
Email | Call Center | Live Chat | Social Media | Messengers | Web Forms
Jamaica's Citizen Relationship Management System equips Government Workers to Quickly Resolve Service Requests, Saving Time on Forms & other Paperwork to better Organize & Track Interaction with Constituents & Other Government Agencies, while Ensuring that those Citizens who are Unable to Provide & Care for Themselves are Properly Supported by the Resources of the State.
Engaging Citizens in a Two-Way Conversation allows them to Interact at Their Convenience to submit Service Requests, Receive Public Service Updates & access City Information.
Empowering Government with Competent Tools helps Staff Easily Communicate with Colleagues, Brainstorm to Reach Solutions & Manage Ministry Projects.
Supervisors & Staff can Easily Track & Resolve Issues with Workflows to get Service Requests to the Right Departments, Manage Citizen & Agency Data, Automate Tasks, Encourage Productivity & Streamline the Business of Government - all from a Single Platform!
Building on the Foundation of Jamaica's 2030 Vision with the Comprehensive Solutions delivered by Winston & Irie Technology (a Family Company), Jamaica has realized lower Citizen Relationship Management costs & Makes Informed Market Decisions by Identifying Trends in the Economy, Society & Natural Environment.
A Wealth of Service Data is collected through Jamaica's Citizen Relationship Management System wth the Key Benefit of promoting Continuous Improvement by Making Relevant Data available for Decision Makers.
Workload Planning in Project Management lets Agents Finish More On Time & Helps Managers Identify which Tasks are getting Dangerously Close to being Overdue.
Task Reports are an Easy Way for Ministers, Permanent Secretaries & Department Heads to Learn how much time Employees Spent on a Certain Task & see How many Tasks are being Worked On, and How Many are Fulfilled.
DELIVERING THE GOVERNMENT OF TOMORROW TODAY
Supervisors can Allocate How Much Time should be Spent on Each Task & then Track the Actual Time Spent completing them, to help focus our National Efforts on Effective Governance, Economic Development & Citizen Well-Being.
HOW WE PERSONALIZE THE BUSINESS OF GOVERNMENT
Time Tracking Reports help Government Workers across Ministries, Departments & Agencies Understand their Responsibilities to Constituents & allows Supervisors to Easily Identify What Went Wrong & Who Fell Short when those Responsibilities aren't met - in order to Learn How to Make Sure that it Doesn't Happen again.
Since Ministries & Parish Councils have the Administrative option of passing Essential Control (as required) to the Departments, Agencies & Boards capable of supporting their own systems, this ensures a Lower Cost of Ownership to Taxpayers while mid-level Civil Servants gain the Ability to Respond More Nimbly to a Changing Workplace.
Decision Makers can Quickly Identify & Understand the Trend of Incoming Issues, Monitor Ministry Staff response rates, Gain Instant Insight into what Constituents are Talking About & Determine Where your Administration, Ministry, Department, Agency or Board can Direct Finite Resources to make the Most Impact.
Indicators indicate that Things Can only Improve for Everyday Jamaicans who each Recieve Monthly Direct Deposit Profits from Jamaica's Organic Hemp Trade Surplus - now denominated in Coffe-backed "Peoples Bank of Jamaica" dollars.
Jamaica continues to Benefit from the Global Switch to Tangible, Asset-backed Currencies after the Final Implosion of the Debt-based, Fiat-backed Petro-Dollar system in Late 2019/Early 2020.
TRADE & COMMERCE
Jamaican Coffee, Tumeric, Orchids, Cannabis & Hemp continue to Dominate their Respective Far-East Markets & Enjoy International Recognition for Quality, Freshness & Organic, Pesticide-Free Farmlands.
NEWS YUH' SHOULD PURUSE
A Service of the Jamaica Informatics Service (JIS)
JAMAICA SET TO DOMINATE 2080 OLYMPICS IN DAMASCUS
Kelly-Ann Fraser-Pryce-Bolt-Powell III Becomes 1st Human to Run 100M in Under 7-Seconds During Warm-Up Practice!
NEWER KINGSTON RESIDENTS URGED TO BURN MORE CURRENT
Officialls Cite This Summer's Record Solar Harvest for Overflowing JPS Energy Storage Depots Past Max Capacity.
LEVITATING HOMES A SUCCESS IN FLOOD-PRONE AREAS
The Astro-Meteorological Service has upgraded the Flash Flood Watch for low-lying Areas to Levitation Level 1 Until Further Notice
JAMAICA BOOSTS NATIONAL PRODUCTIVITY & WELL-BEING WITH CITIZEN RELATIONSHIP MANAGEMENT (CRM)
Raising the Bar of Public service expectations
With Jamaica's Citizen Relationship Management System, any combination of Ministry or Department Staff can be collected into a Self-Contained Workgroup which contains all the Social Networking & Organizational tools needed to Optimize Operations & Utilize Modern, More Efficient Communications.
WORK. MORE ENGAGED
Each CRM Workgroup is like a Miniature Intranet of its own, that not only Stores Important Files & Data, but also Serves as a Mobile, Cloud Platform for Discussions, Tasks, Tracking & Planning.
Time is Money & Nothing is Faster (or Cheaper) than Real-Time Communication
THE CHIEF EXECUTIVE'S SUMMARY
Low Cost | Ease of Use | Rapid Deployment | Absolute Flexibility
Jamaica's Citizen Relationship Management System allows Central & Local Governments to Keep a Detailed Log of which Employees accessed Citizen Records & What they Did with them. Government I.T. Administrators are also able to Review Forensic Information & Restore Previous Values - if necessary.
As an example, Jamaican Government Employees have Secure Intranet Access to an End-to-End Meeting Planner that Manages Invitations, Responses & Meeting Main Points - which in turn can be Directly Assigned as Tasks from the Main Meeting interface.
Examples of Transparency to the Jamaican Public is evidenced by Meeting Minutes being logged & Actionable Results of the Meeting saved, once the Meeting has ended with Unfinished Topics Rolled Over to the next Meeting.
The use of Irie Technology's Government CRM Platform allows Employees in Multiple Departments & Agencies to More Effectively Manage Interactions with Constituents & See the Big Public Service-Fulfillment Picture.
Authorized Civil Servants can View Contact Details of Co-workers, Manage Files, Schedule Events, Monitor Tasks, Comment and 'Like' things being Discussed, as well as work within Jamaica's Citizen Relationship Management (CRM) System.
Managers can Easily Coordinate the Schedules of Employees & Resources transparently with all "Connected" Government Workers able to Easily Share Personal & Workgroup Calendars in the CRM, plus Mobile Devices & Outlook.
Mobile Calendars lets Road-Warriors Share Changes of Schedule from iPhone, iPad or Android Devices, with Convenient Reminder features for Events & Tasks so Ministry Staff Never miss Important Meetings.
Jamaica's 2018 Focus on Improved Governance in Support of Achieving Developed Nation Status by 2030, with an Empowered Public Sector playing a Proactive Role in Facilitating More Widespread Use & Application of Technology Islandwide is now Proven Well-Placed.
My Staff can Find the Right Person & all their Contact Information in a Complete Contact & Organization Database with Each Case Connected to Everyone involved – both Inside & Outside my Agency.
My Public-Private-Partnership (PPP) Projects can be created in the Extranet, so Private Contractors & Other Stakeholders - or Even the Citizens Themselves - can Participate fully in the Project.
Any Project can have a Dedicated Workgroup where all of the Files, Discussions & Tasks pertaining to that Project are stored and accessed only by those Authorized Users relevant to the project.
Private Events can be created when it’s necessary to Reserve a Specific Block of Time without Disclosing the Exact Nature of the Appointment, while flexible Permissions determines Who’s able to View or Add Group Events.
Our Ministry CRM Supports an Unlimited Number of Group Calendars. We can Quickly Create Calendars for Departments, Agencies, Statutory Boards or the entire Ministry.
I can Easily Access Citizen Information when needed & Instantly pull up Case History with all Documents, Letters, & Meeting Notes in One Place.
I can Manage all my Team Cases smoothly with Automatic Due Dates, Follow-up Dates & Filtering options that help my Caseworkers manage Current & Historical Cases without missing Details or Deadlines.
Dr. Janice Lewis
Irie Technology's Government CRM has extensive organizational features which Enhance my Efficiency at the Personal & Workgroup levels. Tasks can be defined for oneself or assigned to a colleague, or delegated after being received.
( & Winston... )
Winston Nesta Irie
CONTACT US NUH'
IRIE TECHNOLOGY ( A FAMILY COMPANY )
Thanks for Viewing Jamaica's Citizen Relationship Management (CRM) Demo
Now that You Have Seen a Demonstration of What CItizens Could Experience, Contact Us to Arrange a Demonstration of the High-Productivity Features Government Workers Will Use to Fufill Citizen Service Requests.
(By Appointment Only)