Celebrating 118 Years of Independence with 50 Years of Prosperity as a Developed Nation



Out of Many Communication Channels, One People-Ready, Integrated Solution.

CELEBRATING 50 YEARS OF DEVELOPED NATION STATUS

All that's needed AT BRANCH AGENGIES for FacIAL Recognition is a Camera, a PC & Reliable Internet!

Ultimately, for all of the benefits Jamaica's Citizen Relationship Management System provides to the Ministries, Departments & Agencies, the Biggest Benefit of CRM systems is a Better Overall Experience for the Individual Citizen.

The ability to Deliver Efficient, Cost-Effective service to Citizens while Empowering them to have a Say in Government has historically been Challenging to Achieve, with many Pre-Vision 2030 Jamaican Citizens feeling Disconnected, Disenfranchised or Diminished by Bureaucracy.


Citizen’s Charter

Request for Messages

Jamaica House Petition

Access to Information

PICK YUH' CHOICE - EVERY CHANNEL NICE!

EXPANDED PUBLIC SERVICE CAPACITY

The Emergence of Irie Technology's Government CRM Solution in mid-2018 helped Reverse the Trend toward Citizen Disaffection & Disempowerment, while providing a Digital Bridge between Government & Citizens that helps Encourage a More Modernized & Effective Civil Servant Work Ethic.
Email | Call Center | Live Chat | Social Media | Messengers | Web Forms

JM.GOV.EFFECTIVE

Jamaica's Citizen Relationship Management System equips Government Workers to Quickly Resolve Service Requests, Saving Time on Forms & other Paperwork to better Organize & Track Interaction with Constituents & Other Government Agencies, while Ensuring that those Citizens who are Unable to Provide & Care for Themselves are Properly Supported by the Resources of the State.

JM.GOV.ACCOUNTABLE

Building on the Foundation of Jamaica's 2030 Vision with the Comprehensive Solutions delivered by Winston & Irie Technology (a Family Company), Jamaica has realized lower Citizen Relationship Management costs & Makes Informed Market Decisions by Identifying Trends in the Economy, Society & Natural Environment.
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JM.GOV.EFFICIENT

Supervisors & Staff can Easily Track & Resolve Issues with Workflows to get Service Requests to the Right Departments, Manage Citizen & Agency Data, Automate Tasks, Encourage Productivity & Streamline the Business of Government - all from a Single Platform!

JM.GOV.ENGAGED

Engaging Citizens in a Two-Way Conversation allows them to Interact at Their Convenience to submit Service Requests, Receive Public Service Updates & access City Information.

Empowering Government with Competent Tools helps Staff Easily Communicate with Colleagues, Brainstorm to Reach Solutions & Manage Ministry Projects.


FREEDOM IS THE RIGHT TO SAY "NO" TO THE WISHES OF OTHERS
(Even When THOSE WISHES ARE Written On Paper)

INVITE A BETTER GOVERNMENT INTO YUH' LIFE!

With Jamaica's Citizen Relationship Management System in place, Constituent Needs are More Easily & Accurately Identified, and Government Agencies can Interact with Constituents meaningfully at the right times, leading to higher Citizen Satisfaction.

By Deploying Jamaica's Citizen Contact Centre to Front-line Agencies, Boards & Municipalities, Consistency is maintained even when the Constituent changes Contact Methods.

For example, if a Citizen initiates contact through the Ministry Website & then later speaks with a Departmental Representative on the Phone, the Rep will have access to information from the Initial Contact & will treat the Constituent consistently with expectations established during the website visit.

Simplify Parish Council Workflows

DELIVERING THE GOVERNMENT OF TOMORROW TODAY

Iamaica's Citizen Relationship Management System supports Facial Recognition - used not only for Employee Time Tracking but to also Identify Beneficiaries of Public Assistance Programmes - without lifting a finger - by matching known photos already in the system with Client Faces captured in Real Time interactions at Government Locations.

Personalize the Business of Government

HOW WE PERSONALIZE THE BUSINESS OF GOVERNMENT

Improving interactions between Citizens & Government has Long been a Goal of Politicians & Constituents who can both now Save Time & Money while Increasing Constituent Satisfaction, using Modem Productivity Features like Group Video that Bring Public Meetings to People Where they Are.



CELEBRATING 118 YEARS OF
JAMAICAN INDEPENDENCE

FACTS & STATS

Government to Citizen Relations have Grown & Benefited much in the 62 Years since 1st Harnessing the Power of Enterprise Social Networking into Daily Government Operations.

Jamaica's Citizen Contact Centre has Provided & Continues to Provide a Central Base where the Interaction & History of Constituent Contacts are Automatically Managed & Stored.

Jamaica's Citizen Relationship Management System is a Complete yet Modular digital platform for facilitating Public Service Requests & Providing Access to Municipal Services.

NEWS YUH' SHOULD PURUSE

A Service of the Jamaica Informatics Service (JIS)

Jamaica Vision2030 National Priority

JAMAICA SET TO DOMINATE 2080 OLYMPICS IN DAMASCUS

Kelly-Ann Fraser-Pryce-Bolt-Powell III Becomes 1st Human to Run 100M in Under 7-Seconds During Warm-Up Practice!

Jamaica Vision2030 National Priority

NEWER KINGSTON RESIDENTS URGED TO BURN MORE CURRENT

Officialls Cite This Summer's Record Solar Harvest for Overflowing JPS Energy Storage Depots Past Max Capacity.

Jamaica Vision2030 National Priority

LEVITATING HOMES A SUCCESS IN FLOOD-PRONE AREAS

The Astro-Meteorological Service has upgraded the Flash Flood Watch for low-lying Areas to Levitation Level 1 Until Further Notice


Kingston & St. Andrew Municipal Corporation Client

JAMAICA BOOSTS NATIONAL PRODUCTIVITY & WELL-BEING WITH CITIZEN RELATIONSHIP MANAGEMENT (CRM)

Raising the Bar of Public service expectations

Most Real Work gets done in Groups with Communication, Coordination & Alignment bringing Results far Greater than individual efforts. Peer-2-Peer Collaboration is Critical in even the Most-Rural, "Back o' Wall" Government Jurisdiction when Today's Entirety of Citizen Needs are Far Too Complex to be Managed Effectively by One Person.

WORK. MORE ENGAGED

With Each Major Ministry, Department & Agency within the Government of Jamaica having its own Internal Social Intranet, each Government Employee can Stay Aware of What is Going on, Contribute to Discussions, Get Real Time Updates, "Follow" Co-Workers, Adjust Notification Settings, & Receive Ministry or Department Push Announcements.


Time is Money & Nothing is Faster (or Cheaper) than Real-Time Communication

THE CHIEF EXECUTIVE'S SUMMARY

Low Cost | Ease of Use | Rapid Deployment | Absolute Flexibility


Citizen Relationship Management (CRM) Systems give Governments the ability to Move Away from Legacy Tools that appear functional - but Lack Today's all-important Collaboration Features that Promote Development of Clear-Cut Plans; Decentralizes Power & Decision-Making; & Optimizes of the Use of Resources - Sine Qua Non for achieving Developed Nation Status.
Executive Summary for Jamaican Leadership

COMMAND & CONTROL

The use of Irie Technology's Government CRM Platform allows Employees in Multiple Departments & Agencies to More Effectively Manage Interactions with Constituents & See the Big Public Service-Fulfillment Picture.

FRONT-LINE OPERATIONS

Authorized Civil Servants can View Contact Details of Co-workers, Manage Files, Schedule Events, Monitor Tasks, Comment and 'Like' things being Discussed, as well as work within Jamaica's Citizen Relationship Management (CRM) System.

LOGISTICAL SUPPORT

Managers can Easily Coordinate the Schedules of Employees & Resources transparently with all "Connected" Government Workers able to Easily Share Personal & Workgroup Calendars in the CRM, plus Mobile Devices & Outlook.

TACTICAL AWARENESS

Mobile Calendars lets Road-Warriors Share Changes of Schedule from iPhone, iPad or Android Devices, with Convenient Reminder features for Events & Tasks so Ministry Staff Never miss Important Meetings.


OUR JOURNEY OF A THOUSAND MILES BEGAN WITH A SINGLE STEP

FROM HUMBLE 2018 BEGININGS

Jamaica's 2018 Focus on Improved Governance in Support of Achieving Developed Nation Status by 2030, with an Empowered Public Sector playing a Proactive Role in Facilitating More Widespread Use & Application of Technology Islandwide is now Proven Well-Placed.


OUR NON-STANDARD DISCLAIMER

Work with THE JAMAICAN STRATEGY MANAGEMENT PROFESSIONALS

( & Winston... )



Small Business Strategy Management
Hog say', "The First Dutty' Water Mi' Ketch', Mi' Wash"...
Founder, Frontman & Lead Developer

Winston Nesta Irie

innovation + strategy management
Digital Marketing Fulfilment
Heel Neva' Go' Before Toe...
Sales, Fulfilment & Client Care

Wan'da Luv

sales + operations management
Vacation Rental Channel & Property Management
Every Mikkle Mek' a Mukkle...
PUBLIC-PRIVATE PARTNERSHIPS (PPP)

Sister Nancy

public relations + training
Jamaican Community Development & Government Liason
One-One Coco Full Basket...
Community Development Programs

Don Gor'gon

talent + opportunity management

Combined Studies & Certifications

Summary: “We’ll Sleep When We’re Dead”

  • Emergency Management
  • Business Administration
  • Network Administration
  • 21 Federal Emerg. Mgmt. Administration (F.E.M.A.) Certifications
  • 9 Naval Postgraduate School Certs. for Homeland Security
  • Red Cross First Aid Instructor (Expired)
  • Microsoft Small Business Specialist (Expired)
  • Microsoft System Engineer (Expired)
  • Cisco Cert’d Network Associate (Expired)
  • CompTIA Security+, Network+ & A+ (Lifetime)

Combined Military Roles

Summary: “Hoorah! Tip of the Spear…”

  • Command Financial Specialist
  • Shipwide Payroll / Travel
  • A.T.M. Custody & Replenishment (4)
  • Damage Control Investigator
  • Fire Fighting, Flood Control & Mass Casualty
  • Training Petty Officer
  • Petty Officer of the Watch (w/ Sidearm)
  • Ship’s Self Defense Force (w/ Shotgun)
  • Color Guard (Flag Detail)
  • Shore / Roving Patrol
  • Pier Sentry / Riot Control
  • Low-Visibility Lookout

Combined Staff Achievements

Summary: “Aw, Shucks... Did We Do That?”

  • 2,000 Hr Contract to Provide the “Look and Feel” for prototype U.S. Navy Chief of Naval Edu. and Train. (C.N.E.T.) website
  • Board Member, Jamaica USA Chamber of Commerce, Miami, FL 2009
  • 2005 New Minority Business of the Year, U.S. Dept. of Commerce – South East Region
  • Letter of Commendation – Signed & Personally Awarded by a Flag-Level Admiral
  • 3 Add’l Letters of Commendation + National Defense & Good Conduct Medals
  • Multiple Consecutive Semesters on Dean’s & President’s Lists

Combined Tourism Experience

Summary: “Buy Food or Buy Deoderant?”

  • Hostel Manager (San José, CR)
  • Hostel Tour Sales (San José, CR)
  • Hostel Bookkeeper (San José, CR)
  • Hostel Front Desk (San José, CR)
  • Hostel Handyman (San José, CR)
  • Hostel Handyman (Mal País, CR)
  • 30 Day+ Backpacker: San José, CR
  • 30 Day+ Backpacker: León, NI
  • 30 Day+ Backpacker: Managua, NI
  • 30 Day+ Backpacker: Jacó, CR

CONTACT US NUH'

IRIE TECHNOLOGY ( A FAMILY COMPANY )


Thanks for Viewing Jamaica's Citizen Relationship Management (CRM) Demo

Now that You Have Seen a Demonstration of What CItizens Could Experience, Contact Us to Arrange a Demonstration of the High-Productivity Features Government Workers Will Use to Fufill Citizen Service Requests.

Contact Info

8 Hermitage Dam Road, Kingston
(By Appointment Only)
+1 (914) 662-9646 (Voice)
+1 (876) 555-1212 (Whatsapp)
Winston@RastaRoutes.com
  

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