Celebrating 118 Years of Independence with 50 Years of Prosperity as a Developed Nation
Out of Many Communication Channels, One People-Ready, Integrated Solution.
The ability to Deliver Efficient, Cost-Effective service to Citizens while Empowering them to have a Say in Government has historically been Challenging to Achieve, with many Pre-Vision 2030 Jamaican Citizens feeling Disconnected, Disenfranchised or Diminished by Bureaucracy.
The Emergence of Irie Technology's Government CRM Solution in mid-2018 helped Reverse the Trend toward Citizen Disaffection & Disempowerment, while providing a Digital Bridge between Government & Citizens that helps Encourage a More Modernized & Effective Civil Servant Work Ethic.
Email | Call Center | Live Chat | Social Media | Messengers | Web Forms
Jamaica's Citizen Relationship Management System equips Government Workers to Quickly Resolve Service Requests, Saving Time on Forms & other Paperwork to better Organize & Track Interaction with Constituents & Other Government Agencies, while Ensuring that those Citizens who are Unable to Provide & Care for Themselves are Properly Supported by the Resources of the State.
Building on the Foundation of Jamaica's 2030 Vision with the Comprehensive Solutions delivered by Winston & Irie Technology (a Family Company), Jamaica has realized lower Citizen Relationship Management costs & Makes Informed Market Decisions by Identifying Trends in the Economy, Society & Natural Environment.
Supervisors & Staff can Easily Track & Resolve Issues with Workflows to get Service Requests to the Right Departments, Manage Citizen & Agency Data, Automate Tasks, Encourage Productivity & Streamline the Business of Government - all from a Single Platform!
Engaging Citizens in a Two-Way Conversation allows them to Interact at Their Convenience to submit Service Requests, Receive Public Service Updates & access City Information.
Empowering Government with Competent Tools helps Staff Easily Communicate with Colleagues, Brainstorm to Reach Solutions & Manage Ministry Projects.
With Jamaica's Citizen Relationship Management System in place, Constituent Needs are More Easily & Accurately Identified, and Government Agencies can Interact with Constituents meaningfully at the right times, leading to higher Citizen Satisfaction.
By Deploying Jamaica's Citizen Contact Centre to Front-line Agencies, Boards & Municipalities, Consistency is maintained even when the Constituent changes Contact Methods.
For example, if a Citizen initiates contact through the Ministry Website & then later speaks with a Departmental Representative on the Phone, the Rep will have access to information from the Initial Contact & will treat the Constituent consistently with expectations established during the website visit.
DELIVERING THE GOVERNMENT OF TOMORROW TODAY
Iamaica's Citizen Relationship Management System supports Facial Recognition - used not only for Employee Time Tracking but to also Identify Beneficiaries of Public Assistance Programmes - without lifting a finger - by matching known photos already in the system with Client Faces captured in Real Time interactions at Government Locations.
HOW WE PERSONALIZE THE BUSINESS OF GOVERNMENT
Improving interactions between Citizens & Government has Long been a Goal of Politicians & Constituents who can both now Save Time & Money while Increasing Constituent Satisfaction, using Modem Productivity Features like Group Video that Bring Public Meetings to People Where they Are.
Government to Citizen Relations have Grown & Benefited much in the 62 Years since 1st Harnessing the Power of Enterprise Social Networking into Daily Government Operations.Jamaica's Citizen Contact Centre has Provided & Continues to Provide a Central Base where the Interaction & History of Constituent Contacts are Automatically Managed & Stored.
Jamaica's Citizen Relationship Management System is a Complete yet Modular digital platform for facilitating Public Service Requests & Providing Access to Municipal Services.
Indicators indicate that Things Can only Improve for Everyday Jamaicans who each Recieve Monthly Direct Deposit Profits from Jamaica's Organic Hemp Trade Surplus - now denominated in Coffe-backed "Peoples Bank of Jamaica" dollars.
Jamaica continues to Benefit from the Global Switch to Tangible, Asset-backed Currencies after the Final Implosion of the Debt-based, Fiat-backed Petro-Dollar system in Late 2019/Early 2020.
TRADE & COMMERCE
Jamaican Coffee, Tumeric, Orchids, Cannabis & Hemp continue to Dominate their Respective Far-East Markets & Enjoy International Recognition for Quality, Freshness & Organic, Pesticide-Free Farmlands.
NEWS YUH' SHOULD PURUSE
A Service of the Jamaica Informatics Service (JIS)
JAMAICA SET TO DOMINATE 2080 OLYMPICS IN DAMASCUS
Kelly-Ann Fraser-Pryce-Bolt-Powell III Becomes 1st Human to Run 100M in Under 7-Seconds During Warm-Up Practice!
NEWER KINGSTON RESIDENTS URGED TO BURN MORE CURRENT
Officialls Cite This Summer's Record Solar Harvest for Overflowing JPS Energy Storage Depots Past Max Capacity.
LEVITATING HOMES A SUCCESS IN FLOOD-PRONE AREAS
The Astro-Meteorological Service has upgraded the Flash Flood Watch for low-lying Areas to Levitation Level 1 Until Further Notice
JAMAICA BOOSTS NATIONAL PRODUCTIVITY & WELL-BEING WITH CITIZEN RELATIONSHIP MANAGEMENT (CRM)
Raising the Bar of Public service expectations
Most Real Work gets done in Groups with Communication, Coordination & Alignment bringing Results far Greater than individual efforts. Peer-2-Peer Collaboration is Critical in even the Most-Rural, "Back o' Wall" Government Jurisdiction when Today's Entirety of Citizen Needs are Far Too Complex to be Managed Effectively by One Person.
WORK. MORE ENGAGED
With Each Major Ministry, Department & Agency within the Government of Jamaica having its own Internal Social Intranet, each Government Employee can Stay Aware of What is Going on, Contribute to Discussions, Get Real Time Updates, "Follow" Co-Workers, Adjust Notification Settings, & Receive Ministry or Department Push Announcements.
Time is Money & Nothing is Faster (or Cheaper) than Real-Time Communication
THE CHIEF EXECUTIVE'S SUMMARY
Low Cost | Ease of Use | Rapid Deployment | Absolute Flexibility
The use of Irie Technology's Government CRM Platform allows Employees in Multiple Departments & Agencies to More Effectively Manage Interactions with Constituents & See the Big Public Service-Fulfillment Picture.
Authorized Civil Servants can View Contact Details of Co-workers, Manage Files, Schedule Events, Monitor Tasks, Comment and 'Like' things being Discussed, as well as work within Jamaica's Citizen Relationship Management (CRM) System.
Managers can Easily Coordinate the Schedules of Employees & Resources transparently with all "Connected" Government Workers able to Easily Share Personal & Workgroup Calendars in the CRM, plus Mobile Devices & Outlook.
Mobile Calendars lets Road-Warriors Share Changes of Schedule from iPhone, iPad or Android Devices, with Convenient Reminder features for Events & Tasks so Ministry Staff Never miss Important Meetings.
Jamaica's 2018 Focus on Improved Governance in Support of Achieving Developed Nation Status by 2030, with an Empowered Public Sector playing a Proactive Role in Facilitating More Widespread Use & Application of Technology Islandwide is now Proven Well-Placed.
Any Project can have a Dedicated Workgroup where all of the Files, Discussions & Tasks pertaining to that Project are stored and accessed only by those Authorized Users relevant to the project.
Dr. Janice Lewis
Irie Technology's Government CRM has extensive organizational features which Enhance my Efficiency at the Personal & Workgroup levels. Tasks can be defined for oneself or assigned to a colleague, or delegated after being received.
My Staff can Find the Right Person & all their Contact Information in a Complete Contact & Organization Database with Each Case Connected to Everyone involved – both Inside & Outside my Agency.
I can Easily Access Citizen Information when needed & Instantly pull up Case History with all Documents, Letters, & Meeting Notes in One Place.
I can Manage all my Team Cases smoothly with Automatic Due Dates, Follow-up Dates & Filtering options that help my Caseworkers manage Current & Historical Cases without missing Details or Deadlines.
Private Events can be created when it’s necessary to Reserve a Specific Block of Time without Disclosing the Exact Nature of the Appointment, while flexible Permissions determines Who’s able to View or Add Group Events.
Our Ministry CRM Supports an Unlimited Number of Group Calendars. We can Quickly Create Calendars for Departments, Agencies, Statutory Boards or the entire Ministry.
My Public-Private-Partnership (PPP) Projects can be created in the Extranet, so Private Contractors & Other Stakeholders - or Even the Citizens Themselves - can Participate fully in the Project.
( & Winston... )
Winston Nesta Irie
CONTACT US NUH'
IRIE TECHNOLOGY ( A FAMILY COMPANY )
Thanks for Viewing Jamaica's Citizen Relationship Management (CRM) Demo
Now that You Have Seen a Demonstration of What CItizens Could Experience, Contact Us to Arrange a Demonstration of the High-Productivity Features Government Workers Will Use to Fufill Citizen Service Requests.
(By Appointment Only)